Frequently asked questions: HelsaMi

Frequently Asked Questions

Your medical records follow you in all interactions with the healthcare system. All information is saved in one place. This means that the information is updated at all times, and you don’t have to repeat the same information-processes when moving between your general practitioner, hospital-appointments, and municipal services.

Another goal is that you to gain more insight into your own treatment-plans and easily can contact the healthcare services.

This is done through the citizen portal HelsaMi..

If you cannot find what you're looking for, contact supportline on telephonenumber +72 88 37 97 on weekdays between 08:00 - 15:00.

About HelsaMi

HelsaMi is an app for healthcare services, available for download on a device or accessible through a computer browser.

Anyone who has recieved or is scheduled for an appointment has access to HelsaMi to see relevant information.

It is also for next of kin, a parent or a legal guardian.

When healthcare or municipal services use Helseplattformen, HelsaMi is the easiest way to communicate with patients and residents.

Requirements for HelsaMi:

You must be over 16 years old.
You must be able to log in with ID-porten.
You must be a registrered at one of the hospitals, municipalities or GPs that use HelsaMi.
To register for a HelsaMi-account without recieving a healthcare service, contact our supportline on tel. +72 883 797.

1. Download the HelsaMi app on your smart device, or by browser on: www.helsami.no.

2. Choose your preferred method for securely logging in.

BankID with smartphone
BankID with app
BankID with code device
Login via ID-porten

HelsaMi is free of charge.

If you have an appointment with a healthcare provider, the consultation may include the same fee as if you attended in person.

Health information from the National population register.
Appointments.
Inpatient stays at local institutions or hospitals.
Questionnaires related to upcoming appointments.
Health information from certain national registers, such as the National Vaccination Register.

You can see all vaccinations retrieved from the national vaccination register under "Health summary".

In HelsaMi

Your healthcare providers are listed, for example your school nurse, primary contacts and other healthcare providers.

Not all healthcare providers are shown.

Before some appointments, you can check in to the appointment by answering relevant questions.

You will receive a notification if the healthcare provider wants you to answering questions for the appointment, this allows the treatment site to gather information in advance.

This is useful for ensuring that HelsaMi has the correct contact information and for receiving responses to questionnaires before the appointment.

You will still receive the healthcare assistance you are entitled to even if you choose not to check in before the appointment.

HelsaMi has a feature called "Messages" used for written communication between patients and healthcare personnel.

Employees can send messages to patients and attach files and links as needed. Residents can respond to messages if the healthcare provider has enabled it.

Patients can also send messages to some healthcare providers, some offices, and HelsaMi support.

You should not use communicate through HelsaMi if it is urgent. It may take several days to get a response.

You can see a list of medications registered by healthcare providers in HelsaMi.

This is an overview of medications from your healthcare providers using HelsaMi.

You can request prescription renewals and add comments to the healthcare provider.

Your healthcare provider will review your comments during your next consultation, whether in person, by phone, or digitally.

You will find various test results in HelsaMi, but some types of test results will be communicated directly to you.

Some test results are automatically shared with you in HelsaMi. Certain test results will be shared directly by the healthcare provider.

You will find your registered allergies under "Health summary".

Allergies that are not registered by healthcare providers in HelsaMi will not be visible, unless you request it from your healthcare personell.

You can see your chronic diagnoses and health issues in HelsaMi under "Health summary".

Appointments and healthcare providers

You can see upcoming appointments.

Some healthcare services offer the possibility to change and/or cancel appointments in HelsaMi. Others offer the option to send a request to change or cancel. If the option is not available, you need to call directly to the provider to change or cancel.

Yes, registrer for the wait list while booking if you need an earlier appointment. If one becomes available, an offer will automatically be sent to the your profile.

If you accept the offer, the appointment will automatically change.
If you decline the offer, nothing changes. If you don't respond, the offer expires.

The earlier appointment offer works on a first-come, first-served basis.

Video consultations

A video consultation means that your appointment is held online. Video consultations in HelsaMi are suitable for consultations that don`t require a physical examination or -attendance.

Some healthcare providers allow patients to book video consultations themselves. Healthcare providers can also schedule a video consultation according to patient needs.

Video consultations can be used between healthcare providers, between patients and healthcare services, or between healthcare personnel and groups of residents.

You need a smartphone, tablet, or a computer with a camera, internet connection, and headphones/earbuds.

What can the supportline help with?

You can contact the supportline for questions about use and content in HelsaMi.

Tel.+72 883 797 on weekdays between 08:00 and 15:00.

What is a visit summary?

A visit summary is a recap of consultations and treatments in HelsaMi.

The visit summary describes where you were, the time and date, who treated you, and other relevant information.

Along with the visit summary, the healthcare provider may include a note documenting what was done during the treatment.

You will find visit summaries and notes under the menu item "Visits."

Municipal Services:

Can I apply for municipal services through HelsaMi?

Yes, you can send a request through HelsaMi where you can include a brief description of your situation.

If needed, you’ll be contacted before an appointment is booked.

A response will be given in HelsaMi or by letter if you have opted out of digital communication with public services.

How can I follow up on municipal services I receive?

Municipal services are available in HelsaMi.

You can find your primary contact in home services, read documents and visit summaries from municipal services, and see an overview of your medications, health issues, and other health information under "Health summary"

This gives you an overview of your healthcare.

How can I communicate with healthcare providers?

You can send and receive messages and access documents from health and care services.

You can communicate with healthcare providers and others who use Helseplattformen's journal system through the "Messages" feature in HelsaMi. If a healthcare provider has sent you a message, you’ll be notified in HelsaMi, and you can read and reply to it.

You will also have access to various documents, such as individual plans, visit summaries, and other medical information, under the relevant menu items in HelsaMi.

Can I appeal decisions about municipal services?

Yes, you can appeal decisions about municipal services in HelsaMi. The appeal is handled by a case officer in the municipality, and you will receive the response to your appeal in HelsaMi.

Can I see all employees in the home care service under my health contacts?

You will only see your primary contacts under `View care team`.

Will all home visits appear in the list of scheduled and completed visits?

No, they will not appear. However, group meetings and interdisciplinary meetings in the home will appear.

Are notes from home visits in HelsaMi?

No, notes from home visits do not appear in HelsaMi.

Privacy and Security:

Why is HelsaMi safe to use?

Others do not have access to your HelsaMi.

With ID-porten, as a user of HelsaMi, your health information is well protected. You log in with ID-porten and should not share that login with others, not even your closest ones. This makes HelsaMi as safe as your bank account.

Can I access my patient journal?

You can request to see your own patient journal. You can request more information from your patient journal than what shown in HelsaMi.

You have the right to access according to the Patient and User Rights Act. You can apply for access through the "Document centre" in HelsaMi.

How to request access to your journal:

Document centre.
Request records.
If you have any questions, please send us a customer service request (click on the green text).
Describe as precisely as possible what you need from your journal.
Submit (processing time is 30-60 days).

Who has had access to my journal?

You can see who has accessed your journal. The overview applies to both relatives you have given access to and healthcare personnel.

How to request access to my journal:

Share my journal.
Request records.
If you have any questions, please send us a customer service request.
Describe as precisely as possible what you need from your journal.
Submit (processing time is 30-60 days).

What is the Access log?

You can see an overview of who has accessed your journal. The overview applies to both relatives you have given access to and healthcare personnel.

Can I delete my HelsaMi account?

You can deactivate your HelsaMi account yourself by accessing `Deactivate account` in the menu.

You can reactivate your account by calling HelsaMi Supportline on telephone number +72 883 797 on weekdays between 08:00 and 15:00.

Questionnaires and Measurements:

What questionnaires can I find in HelsaMi?

You can find questionnaires by healthcare providers under the menu item "questionnaires."

Why don't I see questionnaires I answered a few years ago?

You will only see questionnaires you have answered recently, this is due to privacy-regulations.

Can forms be filled out by schools or others?

No, not through HelsaMi. Only patients or relatives that you have approved as a next of kin, can answer questionnaires through HelsaMi.

Access for Parents and Relatives:

Can relatives access my HelsaMi account?

If you are over 16 years of age, you can grant access for other adults over the age of 18 years. They can be granted access to only view your HelsaMi account, or to use HelsaMi on your behalf. You can see who currently has access.

You can easily grant and revoke access under the menu item "Share my journal with others."

You can also use a paper form if the person requesting access does not have HelsaMi or BankID.

Is it possible to share HelsaMi with others?

Under `Share my journal`, you can share your HelsaMi-information, and see who has access to your account. You can also see who has granted you access.

More About HelsaMi:

What does "integrated with the Helseplattformen" mean?

This means HelsaMi is linked with the healthcare provider's journal system, Helseplattformen.

This ensures that the information is always up-to-date and that healthcare providers have access to the same information you see in HelsaMi.

Can I see my medical record in HelsaMi?

You can see information like health issues, medications, vaccinations, test results, and visit summaries.

Can questionnaires be filled out by others?

No, not through HelsaMi. Only the patient/user and any potential relatives can respond to questionnaires through HelsaMi.

Can I also get HelsaMi for my children?

Parents can request access to their own children by filling out a form on their own HelsaMi account. Only parents with parental rights, where one of the parents has the same registered address as the child, will gain access.

You lose access when the child turns 16 years old.

Can I also get HelsaMi for my children?

You lose access when the child turns 16, as that`s the age of medical consent.

Can I give access to my spouse or children?

You can grant access to relatives that are over 18 years of age. You can choose between different levels of access when granting permission, and can revoke access at any time.

Can foster parents or others with daily care for a child get access?

Foster parents will not have access to foster childrens HelsaMi-account. Only adults with parental rights, where one of the parents have the same registered address as the child can get access. HelsaMi follows the same practice as helsenorge.no.

Can I communicate on behalf of siblings via HelsaMi?

Children can only be represented by parents with parental responsibility. Individuals over 18 years old can grant power of attorney to whomever they choose, such as a sibling.

How do I access a parent without capacity to consent?

You can apply for access to individuals without capacity to consent through HelsaMi. To access their account, documentation proving that you have the right to the information and to communicate on behalf of the person must be provided.

It is a required that a healthcare provider assesses the persons permanent capacity to consent.

Form: Form to apply access for a person with permanent loss of capacity to consent

How do I see whom I have granted access to?

You can see who you have access on behalf of, and who has access on your behalf of under the menu item "Personal information".

Personal Settings:

Can I change shortcuts?

Yes, you can customize your shortcuts in HelsaMi. Under "change your shortcuts", you can modify the to your preferred menu items for quick access.

Can I change notification settings?

Yes, In the `Communication preferences` section, you can select notifcations for new messages, test results, or questionnaires for app notifications, or to be notified by text messages or email.

Can I change my phone number and other personal information?

Ensure that your address, email address, and telephone number in HelsaMi are correct. Update them in the `Personal Information` section. There, you can add information, for example language preferences.

If you cannot change certain information yourself, contact HelsaMi Support on tel. +72 883 797 on weekdays between 08:00 - 15:00 for assistance.

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Support:

How do I contact support?

You can contact user support by phone or through HelsaMi.

If you need help with HelsaMi, you can call user support on +72 883 797 during weekdays between 08:00 and 15:00.

You can also send a message through HelsaMi if you have any questions or need assistance.

Frequently asked questions: HelsaMi